About Jurlique:
Our story begins on our biodynamic farm in the unspoiled Adelaide Hills of South Australia, where we grow the botanicals at the heart of our naturally effective products. Our high performing, natural skin care range, combines nature’s transformative powers with state-of-the-art skin science through what we call the seed to skin journey.
Jurlique is a values-driven business, focused on bringing the life-force of nature to our customers, through a team-orientated, results-driven environment. As an employer, we are focused on unlocking the natural expertise of all our employees and supporting them on their journey.
Job Description
About the Role:
Our Global ICT Support Officer is responsible for providing generalist technical support and exceptional customer service to resolve complex IT issues to ensure the efficient operation of ICT systems within our organisation. The right candidate will excel at troubleshooting hardware, software, and networking problems and enjoy collaborating with team members. This role will include being rostered for after-hours IT support.
Desired Skills and Experience
Your skills and experience:
Experience providing Level 1–2 IT support (onsite and remote) across Windows and MacOS environments.
Skilled in troubleshooting hardware, software, applications, mobile devices, printers, POS systems, and remote access issues.
Proficient in Microsoft 365 support, including user account and permission management via Active Directory, O365, and file shares.
Familiar with IT onboarding/offboarding processes and maintaining helpdesk ticketing systems with timely user communication.
Hands-on experience with tools such as Endpoint Central, ScreenConnect, AirWatch, Veeam, VMware, and Zoom.
Solid understanding of MDM platforms, backup solutions, virtualization, and basic network fundamentals.
Capable of supporting retail environments and managing IT assets, including mobile devices and global asset registers.
Completion of allocated project tasks to support IT project delivery.
Strong communication, interpersonal, and problem-solving skills; able to work independently or as part of a team with a service-oriented mindset.
We value our people as our greatest asset. Through tailored training and development, we will empower you to carry out your role to the best of your ability.
What’s in it for you:
Work for an iconic Australian clean beauty brand
Product allowance and additional staff discounts
Access to our Employee Assistance Program – also available to your immediate family members
Supportive leadership team
Jurlique, a proud B Corp certified business with an Australian heart, prioritises the wellbeing of our people and the planet. We foster a culture where everyone can thrive, crafting sustainable products and upholding the highest standards of care.
We value work-life balance and support our team members in maintaining personal wellbeing while providing opportunities for growth, development, and internal career progression. Our Jurlique Mindsets and Behaviours are the foundation of how our teams collaborate and succeed. They inspire us to achieve Better Outcomes Together, to always Do What’s Right, and to Make It Happen.
Jurlique is committed to diversity, equality and inclusion, and we integrate these values into our global mission and workplace practices. Our wellbeing focus promotes connection with self, others and nature and empowers our team to feel good about themselves and their contributions.
