About Jurlique:
Founded in the pristine Adelaide Hills in 1985, Jurlique has been pioneering natural skincare for nearly four decades. Our iconic range is powered by botanicals grown on our own biodynamic farm and crafted locally in South Australia. We combine nature’s transformative power with advanced skin science through our unique Seed to Skin journey.
As a values-driven business, we are committed to bringing the life-force of nature to our customers while creating a team-oriented, supportive, and results-driven workplace. At Jurlique, we help our people unlock their natural expertise and flourish in their careers.
If you’re as passionate about natural skincare as we are, your next career move is clear - join Jurlique!
Job Description
About the Role:
As the Retail Store Manager, you’ll take the lead across all aspects of our retail and spa operations - from driving sales to building a high-performing team and creating unforgettable customer experiences. You’ll bring a hands-on leadership style, a passion for premium skincare, and a focus on empowering your team to achieve results aligned with Jurlique’s values and vision.
Key Responsibilities:
Customer Experience & Sales
Deliver the signature Jurlique experience with warmth, expertise, and authenticity.
Inspire and coach your team to meet and exceed sales targets and KPIs.
Educate customers about our heritage, product benefits, and spa rituals.
Promote the Jurlique Insiders Program to build customer loyalty.
Maintain high service standards and a welcoming, solution-focused environment.
Team Leadership & Development
Lead, develop, and mentor your team to foster a culture of performance and respect.
Drive team engagement through coaching, regular 1:1s, and clear communication.
Oversee recruitment, onboarding, performance reviews, and succession planning.
Champion Jurlique Mindsets & Behaviours through everyday leadership.
Operations & Administration
Manage daily operations, spa bookings (via Timely), and visual merchandising.
Ensure compliance with WHS, stock management, and store policy standards.
Prepare accurate sales reports, manage payroll and rosters effectively.
Uphold a clean, organised, and inspiring store environment.
Desired Skills and Experience
Your skills and experience:
Proven experience in retail store management, ideally within a luxury or wellness environment.
Demonstrated ability to achieve sales targets and drive team performance.
Experience with team coaching, performance management, and operational excellence.
Knowledge of the General Retail or Hair & Beauty Award and WHS compliance.
Certificate IV in Retail Management (preferred).
Certificate IV in Training & Assessment (advantageous).
Results-driven and highly organised with a strong business mindset.
Passion for holistic wellness and natural skincare.
Inspiring and supportive leadership style with excellent communication skills.
Strategic roster and workforce planner.
High attention to detail and ability to manage competing priorities.
Why Jurlique?
In exchange for your expertise and contribution, we offer the opportunity to play a key role in this South Australian born, international skincare brand. The role attracts access to a wide range of benefits:
Product Discounts and Treatment Discounts
Annual Product Allowance
Service Recognition Vouchers
Annual Volunteer Day to give back to your community
Flare Perks – discounts with a wide range of brands
Face-to-face and online training programs to build valuable skills, including communication, presenting and leadership
Employee Assistance Program
Great Place to Work – Engagement Survey to help us deliver a flourishing workplace
Annual Events to celebrate important and fun moments (International Women’s Day, Self Care Day, Harmony Day, and more)
Quarterly Mindset and Behaviour Awards to recognise our passionate and collaborative culture
We value work-life balance and support our employees to maintain a strong sense of personal wellbeing. We are also committed to developing our people and creating opportunities for growth, with a strong focus on promoting talent from within.
At Jurlique, our mindsets and behaviours are at the heart of our success. They define how we work and ensure we bring the best version of ourselves every day: Better outcomes together | Make it happen | Do what’s right
